FAQs – Public Element
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Q: What are our shipping times?

A: It takes 2 - 4 days to process and send out every package. Once they leave the facility, they can take anywhere from 1 - 3 weeks (typically no longer than 2 weeks) to arrive at your assigned shipping address. The shipping times may vary more drastically for other international orders.


Q: Do we offer customer support?

A: Yes, of course! We offer customer support that's guaranteed to get back to you within 24 hours. And if you need more immediate help, we also have a phone number you can call: 1-800-541-8513. This number is active from 7am - 11pm EST.


Q: Do we do refunds?

A: Yes, of course! If your product is defective or took longer than a month to arrive, kindly provide us with your order number or proof of the defect, and we will gladly give you a refund. We also include a little store credit or an exclusive coupon, as thanks for shopping with us anyway. We appreciate every shopper and want to ensure that everyone has a great and fair experience. 


Q: Do we do replacements?

A: Not exactly. With our refund policy, you can choose to purchase another product of the same type or put your store credit/ exclusive coupon towards another product. However, no we do not directly replace products with new ones. That's just how we protect ourselves from fake requests (nothing personal), thanks for understanding.


Q: How's our quality?

A: The reviews speak for themselves. We believe that our quality is top of the line. Unfortunately, rare cases occur where shipments get damaged in transit, while this is out of our control we are very sorry and empathetic and offer a fantastic refund policy to deal with this.


Q: What payment methods do we accept?

A: We accept Master Card, Visa, AMEX, Discovery, PayPal, Google Pay, Shopify Pay, Apple Pay and whatever else you've got.


Q: Do you have to sign up with your email?

A: Yes, so that we can provide you with the necessary order information and customer support if necessary.


Q: Will we spam you with emails?

A: NO, we hate that too. We make it a point to only inform people about offers that are unique to their purchases with us. This way, if we think you would find something useful or we think it suits your taste, we'll let you know about promotions for those items only. We also give the best email-exclusive deals so sign up if you don't want to miss them.




If we didn't answer your questions above, click here to contact us directly.

Or feel free to call us at our toll free number 1-800-541-8513